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CAREERS

Automotive Service Advisor

We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills. This is a full-time position.

Responsibilities:

  • Greet customers upon arrival to shop

  • Ascertain reason for customer visit through verbal interview and visual assessment of vehicle

  • Be able to explain the customers concern to the technician

  • Consult with technician regarding appropriate service options

  • Develop as many solution methods as possible to address the customers concerns

  • Explain all service options to customers including time and cost estimates

  • Provide in-depth information on original equipment manufacturer (OEM) part options

  • Advise customers on warranty protections and other potential value-adding service options

  • Track maintenance or repair status, fill out reports on labor and cost of all services

  • Test drive vehicles

  • Perform post-service inspection with customers and answer any questions they may have

  • Complete the customer experience by ensuring a smooth check out process

  • Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up

  • Manage shop workflow and schedule for technicians


Requirements:

  • High school diploma or equivalent required

  • Associate’s degree preferred

  • Experience in the automotive industry preferred

  • Excellent interpersonal communication skills

  • Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology

  • Compassionate and patient demeanor

  • Problem-solving and critical thinking skills

  • Extensive knowledge base of automotive industry and parts

  • Able to work in a fast-paced environment.


Please contact Kipp to discuss your future at support@qisllc.net

 
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Part-Time Office Assistant

We are seeking a highly organized and professional office assistant to join our growing organization. In this position, you will perform clerical tasks, answer phones, and making courtesy follow up calls to customers. Other duties will include assisting office managers and executives with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly. 

The office assistant is responsible for:

  • Answer phone inquiries, direct calls and provide basic company information

  • Perform clerical duties, take memos, maintain files, and organize documents; photocopy, fax, etc. as needed

  • Assist in planning company events, meetings, luncheons, and employee team building activities or special projects

  • Help prepare reports, presentations, and data

  • Manage and maintain files, records, and correspondence for meetings

  • Assist with managing the QuickBooks records

  • Prepare information and research for executive needs


Applicants are required to be:

  • At least 18 years old

  • Recipients of a high school diploma or GED

  • Prior experience handling office responsibilities, experience in customer service, or related field

  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars

  • Excellent written and verbal communication skills

  • Highly organized multitasker who works well in a fast-paced environment

  • Willingness to learn and to grow with the company


Please contact Kipp to discuss your future at support@qisllc.net

 
Fixing the Car

CAREERS

Automotive Technician

WE ARE WILLING TO TRAIN THE RIGHT PERSON - ALL LEVELS
Service technicians are responsible for providing regular maintenance to customer vehicles, as well as inspection and repair of vehicles with operational or safety concerns. Technicians are responsible not only for the German service we provide but also Quality Import Service's reputation as a trustworthy and dependable auto shop. Because of this, a successful service technician will have a strong understanding of automotive maintenance & repair, strong attention to detail, and a dedication to honesty and fairness.

Whether you have a lot of experience or you have just completed your technical training, I believe you will thrive in the environment here at QIS. We look forward to hearing from you, so we can effectively discuss important things, like what we can expect from each other as well as your salary and career opportunities.

Automotive Technicians are Responsible for:

  • Performing a wide range of automotive maintenance and repair services across many makes and models

  • Completing all work orders correctly and accurately

  • Maintaining accurate and organized notes and paperwork on all jobs

  • Practicing safe work principles


Applicants are required to be:

  • At least 18 years old

  • Recipients of a high school diploma or GED

  • In possession of a valid driver's license

  • Familiar with BMW, Mercedes-Benz, and Mini vehicles

  • Committed to keeping up to date on automotive knowledge

  • Dependable, honest and organized

  • Willing to relocate


Please contact Kipp to discuss your future at support@qisllc.net

 

+1 (574) 262-1037

2504 Johnson St. Elkhart IN United States 46514

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