CAREERS

Automotive Service Advisor

We are looking for a competent, friendly service advisor to join our automotive shop. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and have the ability to perform basic math skills.

Responsibilities:

Greet customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Be able to explain the customers concern to the technician
Consult with technician regarding appropriate service options
Develop as many solution methods as possible to address the customers concerns
Explain service options
Track maintenance or repair status
Test drive vehicles
Perform post-service inspection with customers and answer any questions they may have
Complete the customer experience by ensuring a smooth check out process
Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
Manage shop workflow and schedule for technicians

Requirements:

High school diploma or equivalent required
Associate’s degree preferred
Excellent interpersonal communication skills
Ability to explain complicated automotive concepts to customers who may not be familiar with industry terminology
Compassionate and patient demeanor
Problem-solving and critical thinking skills
Highly organized and able to meet deadlines in a fast-paced environment
Bilingual is a plus

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Customer Experience Specialist

We are seeking a highly organized and professional individual to join our growing organization. In this position, you will perform clerical tasks, answer phones, make follow up calls and enhance the customer experience.

The CES is responsible for:

Answer phone inquiries, direct calls and provide basic company information
Help prepare reports, presentations, and data

Applicants are required to be:

At least 18 years old
Recipients of a high school diploma or GED
Prior experience handling office responsibilities, experience in customer service, or related field
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars
Excellent written and verbal communication skills
Highly organized and able to meet deadlines in a fast-paced environment
Willingness to learn and to grow with the company
Bilingual is a plus

Apply Now

Automotive Technician

WE ARE WILLING TO TRAIN THE RIGHT PERSON - ALL LEVELS
Service technicians are responsible for providing regular maintenance to customer vehicles, as well as inspection and repair of vehicles with operational or safety concerns. Technicians are responsible not only for the German service we provide on Audi, BMW, Mercedes Benz, Mini, Porsche and VW lines but also Quality Import Service's reputation as a trustworthy and dependable German automotive service facility. Because of this, a successful service technician will have a strong understanding of automotive maintenance & repair, strong attention to detail, and a dedication to honesty and fairness.

Whether you have a lot of experience or you have just completed your technical training, we believe you will thrive in the environment here at QIS. We look forward to hearing from you, so we can effectively discuss important things, like what we can expect from each other as well as your salary and career opportunities.

Applicants are required to be:

At least 18 years old
Recipients of a high school diploma or GED
In possession of a valid driver's license
Committed to keeping up to date on automotive knowledge
Dependable, honest and organized
Bilingual is a plus

Apply Now